If you have a question not addressed here, please contact us at 888-333-1975.

Can I ship a package to my vacation home?

We do not recommend shipping directly to the home, we do not have mailbox keys, and there are many different people with access to the home: vendors, housekeeping, Guest Services staff, etc… so we cannot be responsible for packages once delivered.

You are welcome to ship to our office, and we can hold on to the package until you are able to come pick it up!

Do your homes have outdoor music systems?

Most outdoor music systems are disabled due to noise complaints. We recommend bringing a few Bluetooth speakers, since you can arrange them where you like and they are easy to connect to!

Do you have any recommendations for baby furniture rental?

Desert Baby Rentals offers baby furniture rental, including cribs, high chairs, pack ‘n plays, and many other items. They will deliver to the property before you arrive and pick up after you depart.

Desert Baby Rentals
www.desertbabyrentals.net
(760) 861-6410

Do you have any massage recommendations?

La Quinta Resort & Club and the Hyatt Grand Champions have a full range of spa services.

La Quinta Resort & Club Spa
760.777.4800
www.laquintaresort.com/spa-fitness

Agua Serena Spa at Hyatt Grand Champions
760.341.1000
www.indianwells.hyatt.com/en/hotel/activities/hotel-activities/spa.html

For scheduling poolside or in-home massage. We recommend Quality Massage Therapy.

Quality Massage Therapy
(760) 408-5626
www.qualitymassagetherapy.com
qualitymassagetherapy@roadrunner.com

Do you have any personal chef recommendations?

Here are our recommendations for local catering and personal chef services below.

Please make sure to mention you were referred by Luxe Vacation Homes.

Private Chef Will
(760) 699-7823
www.privatechefwill.com
privatechefwill@gmail.com

Dash and a Handful
Chad Gardner
(760) 883-5333
www.dashhandful.com
chad@dashhandful.com

Chef William Bloomhuff
Passport Catering/Paella si!
(619) 857-8406
www.chefwilliambloomhuff.com

New Leaf Catering
Scott Robertson (Exec. Chef/Owner)
(760) 770-3636
www.newleaf-catering.com
chef4hire@msn.com

Are the pools heated?

Pools are heated to a standard 84 degrees. This is already included with your rental.

Can I see the Lodging Agreement I will be signing?

Of course. Send us a quick email with your request and we’ll email it out for you to look over.

Can we rent for multiple months or the entire season?

Yes. Our homes offer around a 50% discount off the nightly price when rented for 30 nights or more and you also do not have to pay city tax. That being said, most of our homes do not further discount for multiple month rentals because there is a point were we would make less money than if we leased the home short term. Our pricing tends to work well for people who are interested in a fully turn-key vacation experience whether it be for 3 nights or 3 months. Anything beyond around 3 months, is still doable though tends to become a bit cost prohibitive since we don’t offer multiple month discounts.

Can you help us do some Househunting while we’re there?

We have found that many guests are shopping for 2nd homes while vacationing here. If you are planning on house-hunting this trip, we can help. We work with several local realtors that can help you find the perfect home.

How do you come up with the maximum sleep number?

Each King, Queen & Double and Queen air bed sleeps 2. Twin & rollaway beds sleep 1.

Do you offer Travel Insurance?

For your protection, we do offer optional travel insurance. Please ask us for more info.

What are some of the Area Attractions?

Local attractions include the Palm Springs Aerial Tramway, Joshua Tree National Park, Palm Springs Air Museum, The Living Desert Zoo and Gardens, Palm Springs Art Museum, Date Gardens, The Fabulous Palm Springs Follies, Indian Canyons, plenty of places for Walking – Jogging – Hiking. Excellent Restaurants nearby, Indian Wells Tennis Garden, Empire Polo Fields, Thermal Airport, Living Desert Museum, Salton Sea, the River at Rancho Mirage, several casinos within a short drive, BNP Paribas Open, Desert Circuit Horse Show, National Date Festival. We could go on and on. Check out our Activities.

We have a very large group. Can we rent more than one home? Are any of your homes close together?

If you need more than one home or want to rent adjacent or nearby homes for that extra-large gathering, LUXE Vacation Homes can help. Some of our larger homes are literally side by side in quiet cul de sacs. You can rent several homes together for that larger special occasion. Extra attention has been given to providing super-comfortable sleeping accommodations for big groups.

What about…Tennis?

This area is known for tennis. There are world class tennis courts everywhere you look. From the world renowned Indian Wells Tennis Garden to free public courts. Please contact our Concierge for more info at (888) 333-1975 or email concierge@luxevh.com.

What about…Golf?

There are more golf courses per capita in this area than anywhere else in the country. La Quinta has been named the “Golf Capital of the United States” by the prestigious Robb Report for years running. Top courses in La Quinta include the Citrus, Mountain and Dunes courses at the La Quinta Resort; the beautiful, city-owned SilverRock course; the Quarry; the Palms; Traditions; Mountain View; Hideaway; Palm Royale; multiple courses at PGA West including the Jack Nicklaus Tournament course; the Trilogy course, former host of the “Skins Game” and courses at Rancho La Quinta that also hosted the Skins Game in years past, including the Robert Trent Jones course, which has the famous par-4, 352-yard sixth hole, where only two players-Fred Couples and John Daly-have ever driven the green. Come try out your new driver on this challenging hole! Anyone who loves golf will love this area…and all of the courses that are mere minutes away from our homes. Please contact our Concierge for more info at (888) 333-1975 or email concierge@luxevh.com.

We’re looking for a place to have a wedding or event. We have heard there are “party house” available to rent.

The maximum allowed guests at any property is 5 more than the maximum sleep count. We also charge a vendor fee of $250 per vendor. Please visit our Weddings & Events page for details. Keep in mind, LUXE Vacation Homes homes are not “party houses”. Most of our properties are in quiet, private, upscale neighborhoods and 10 pm – 8 am is “Quiet Time” within the gates of developments. If you are looking for a place to have a noisy party…most of our homes will not be a good fit for you.

Can I get an early check in or a late check out?

Normal check-in is 3 pm and check-out is 11 am. For most of our homes and for most dates, check with us 3-7 days prior to your check-in date and if the home is still available we can offer you a 12:00pm check-in, a 2:00pm check-out, or a 5:00pm check-out. Please call for details and pricing.

What do you mean by “Turn Key” Furnished? How are the homes equipped?

All homes offered by LUXE Vacation Homes are fully furnished and turn-key ready for your arrival with linens and towels and fully equipped kitchens. You’ll find high end shampoos, soaps and all necessary paper products. LUXE Vacation Homes homes have private pools & spas, outdoor barbecues, patio furniture, lounge chairs and high-speed internet.

I found a house that looked very similar to one of your properties for $100 less per night. Why the price difference?

LUXE Vacation Homes is a high end property management company specializing in only the very best homes. Our homes are priced very competitively for the quality level of the houses. In general…you will get what you pay for with vacation rental homes in this area.

If you find a “similar looking home” for considerably less money, there’s usually a very good reason. And you will not know what that reason is until you get there. There are plenty of other vacation rental homes on sites like VRBO, and there is certainly no lack of cheaper homes available for those shopping price alone. But beware…not all are what they appear to be.

Nothing ruins a group outing like a bad rental house…and bad rental homes are all over the desert and all over the internet, unfortunately. The pictures & descriptions you see on the web often do not tell the whole story.

As professional property managers, we at LUXE Vacation Homes hear the horror stories at least once week. Visitors booked a place on the internet. The pictures and descriptions seemed OK. But once they arrive and actually see the place… the vacation they had spent months planning turns ugly.

The sparkling pool in the picture of one home turned out to be just a hole in the ground…an uncompleted construction project. Another home was so dirty and “worn out” the 4 wives refused to unpack and insisted the husbands find a different house to rent. No running water was available in another house. The owner refused to give a refund and is now being sued.

The moral: deal with owners you have rented from before or a professional property management company that can give some assurance of quality.

Year after year, discerning guests return to homes offered by LUXE Vacation Homes for their stay in the Palm Springs area. Guests trust us to provide a home that is super clean and turn-key ready for their arrival.

Can we negotiate the rates?

LUXE Vacation Homes is a high end property management company specializing in luxury properties. We implement the owner’s wishes on the rate structures for each property. Because we handle a large number of inquiries every day for many different homes, we have found it is too complicated to attempt individual negotiations on each property.

Instead, we have priced our properties at competitive rates, with built in discounts for dates during the week, off-season and summer rentals.

The best way to get a greatly discounted rate is to wait until 7 days before check in as most of our homes offer a last-minute booking discount. Also, we have built in discounts on days other than Friday & Saturday.

Do you have any Specials or Discounts

Most homes offer the following discounts and the reductions are automatically given in our online pricing:

“7 Night” Discount: When you book for 7 nights there is a built in approximate 20% nightly discount.

“14 Night” Discount: When you book for 14+ nights the nightly rate is further discounted beyond the 7 Night Discount.

“30 Night” Discount: When you book 30 nights or more, the nightly rate is heavily discounted and the city tax is not charged.

“Last Minute” Discount: Discounts may be available for “Last-Minute” bookings within 7 days from your check-in date. Call us to find out what we may have available for the upcoming weekend! 888-333-1975.

NOTE: Discounts do not apply to all homes and are subject to change. Discounts cannot be combined with any other discounts or coupons and do not apply to high demand dates or holidays.

Do you charge a damage deposit?

No. For the peace of mind and convenience of our guests, we charge a minimal “Accidental Rental Damage Fee”. The fee varies per home but most of our properties charge $100 as opposed to a $2000+ refundable damage deposit charge to your credit card.

What is your Cancellation Policy?

We strongly encourage you purchase the available Travel Insurance along with your reservation. If you opt out of the Travel Insurance, a minimum of sixty days notice is required for a full refund of the amount paid, less a processing fee of 10% of the total booking. If Licensee cancels the reservation less than sixty days before the Check-in date, LUXE Vacation Homes will make every attempt to book another reservation for the same time period. If the Property is re-booked at the same rate or greater, Licensee will receive a full refund of the amount paid, less a processing fee of 10% of the total booking. If the Property cannot be rebooked with a replacement reservation for the same time period, LUXE Vacation Homes shall be entitled to retain the full booking total to cover any expense, loss or damage that LUXE Vacation Homes may suffer because of Licensee’s default hereunder.

How do we pay?

For payment, we gladly accept Visa, MasterCard, Discover & American Express. A credit or debit card is required for booking. As an added service we can accept up to two credit cards or you can use the PaybyGroup service. We do not accept checks or wire transfers.

Do you allow pets?

No properties allow cats, but some properties do allow well-trained, non-destructive dogs on a case to case basis. The properties that do allow pets will charge a non-refundable pet fee of $200 per pet. If a home allows pets, you will be able to add 1 pet fee to your online order. If you would like to bring more than one dog, please let us know in the Special Requests area of your online booking. You can search for homes that are pet friendly on our vacation home search page.

The rates I saw on the Internet don’t seem to match the quote I just received. Why?

The posted rates & fees on the various rental websites are meant as a guide & are not accurate for all dates. Rates will be higher for all holiday & high demand dates. For example, the internet might show the rate as $3000 a week for January-April. But for a week during Spring Break, the rate might be $3500. It’s difficult to show all the rates for all the different holidays on the internet. The best approach is to get an instant online quote for your exact dates. Typically the “starting rate” you see is a mid-week nightly rate in our summer season. Again, an online quote will give you an exact price.

When will we get directions to the home, house keys, etc.?

We currently offer remote check-in, free of charge. This means you do not have to come to our offices to pick up keys. When the full or remaining balance is received, you will receive an email with directions, gate codes, entry and lockbox codes, and other important information for your stay. Please print this email and keep in a safe location as it is essential info to gain access to your vacation home.

Could you “Hold” a home for me until I get other family members approval?

We are unable to “hold” properties. The only way to guarantee a reservation is to place an online reservation request with appropriate payment. Once your application and initial deposit are processed, your stay is reserved and you will receive a confirmation email.

When will I know that my online reservation order has been accepted?

Please be aware that online reservations are first come first served. Dates during the busy season and around holidays often have multiple parties interested in the same dates. We typically proceed with the first order to come in for any date. A stay is booked when the online Lodging Agreement is signed and the reservation deposit has been run on the card. You will receive a confirmation email when your dates are officially “booked” and the property then becomes unavailable to other renters, and is blocked out on the calendars.